Mediation & Investigation Officer | Office of the NSW Legal Services Commissioner (OLSC) | Sydney Region / Sydney City | Full time
The role
The Office of the NSW Legal Services Commissioner (OLSC) is an independent statutory office that deals with complaints about lawyers.
The role is responsible for handling public concerns regarding the legal profession by gathering information, investigating complaints, and resolving consumer disputes via the telephone, and through written communication with the parties.
This is a hybrid workplace role, currently performed both from the OLSC office in the Sydney CBD, and from home, with ongoing remote work arrangements at the Commissioner's discretion.
Job description
In addition to meeting the essential requirements, the successful candidate must demonstrate strong capabilities in:
- Resolving consumer disputes over the telephone and in writing, through negotiation, problem solving and mediation to improve standards of professional practice.
- Managing large and variable workloads whilst managing the expectations and demands of complainants and legal practitioners.
- Providing case studies drawn from complaints to legal, policy and education officers to provide a basis for better education and regulation of the profession.
- Working towards the reduction of the number of complaints made against lawyers through participation in a process of education, training and communication with the profession and the community.
- Communicating effectively and sensitively, orally and in writing, with a wide range of clients, from senior members of the legal profession to individuals who may have limited English skills or disabilities.
Job requirements
Experience in preparing submissions and correspondence on complex issues.
Essential requirements
- Ability to resolve conflict, negotiate and mediate.
- Ability to manage a large case load, meet deadlines and remain calm under pressure.
- Strong written communication skills
Click here for information on how to apply, the position description and further details
Applications close Wednesday, 31 January 2024
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Rukmini Sengupta Roy
Resolution Institute
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