Name, Position and Company.
Carol Bowen Conflict Resolution Services (Consultancy)
Career Journey and Highlights.
My practise in the private and public sector working internationally and at home were underpinned by a long career in the military, which provided me with a solid leadership foundation contributing to the success I enjoy today as a Dispute Resolution Professional. It exposed me to plenty of adventures and opportunity which has shaped me as a person and professional. After my career in the military, I went on to work as a Manager of Dispute Resolution in the Department of Defence as a public servant where I learned everything, I know from the wonderful professional development journey I undertook in that role. Yes, I spent the majority of my adult life working for the one employer. I had a fabulous mentor and dispute resolution champion in my manager at the time, Helen Marks CSM to whom I dedicate my success story.
I have achieved a lot in my time as a dispute resolver and one big prize is the amazing friendships I've made along the way and the opportunity to mentor and be mentored. Those people I have worked with and currently work with are amazing and they inspire me to be who I am.
Other achievements include being a former Chapter Chair of Resolution Institute in QLD where I got to work with some amazing industry professionals and had a lot of fun along the way. I highly commend the Resolution Institute community to colleagues as a great learning and networking opportunity. I was fortunate to be bestowed with a Resolution Institute Practitioner Award for the Creative adaption of Dispute Resolution to meet specific needs for my work in Defence and I share this accolade with the people I worked with at the time. When you work with a team, you are only successful because of the team!
Share a piece of career advice.
- Professional development and networking are key contributors to your success as dispute resolution professionals. You will always be learning in this industry.
- Bring yourself into the room when you are working with people in conflict, it's tough pretending to be someone you aren't.
- Most conflicted people are highly emotional and need your cognitive empathy.
- Don't be afraid of emotion; respect that vulnerability when you see it in your clients and learn to work with it.
- Everyone should have a mentor and champion.
- Evaluate your practise constantly and ask your co-workers for critical feedback so that you can constantly develop.
What do you enjoy outside your work?
I love to people watch and combine this with another favourite thing to do, walking. This usually involves a third love, a big set of shops and mandatory food and drink somewhere nice.
What are your 'go to' tips for managing cultural sensitivities around cross cultural disputes?